![]() ![]() Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report. That would be a mistake.) After setting up the connection, you will see two printer icons in the printer’s folder for the HP printer. (Do NOT choose to Convert a USB connected printer to wireless. If using the HP printer software, chose to Connect a new printer. Check the wireless settings to make sure the signal is turned on. If using the HP Smart app, tap the + icon to install a new printer. Visit 123.hp.com from your device to get started. The app will connect your printer to your network and guide you through ink and paper setup. Restart the printer: Restarting the printer can clear possible error conditions and restore the Wi-Fi connection.Ĭheck the printer Wi-Fi signal: If your printer has a light next to a Wireless icon or button, make sure the light is on. Install the HP Smart app on your device to easily set up your printer. Sometimes the printer status might display Offline when it is actually ready. Printer is off or in sleep mode: Touch the printer touchscreen or press the Power button to wake the printer and put it inĪ ready state. ![]() Or intermittent, restart the router by disconnecting the power cord, wait 15 seconds, and then reconnect it. Try opening a website to see if the internet connection is working properly. HP Smart is the official HP application for controlling your printers from Windows. Check the network connection: Move the printer and computer or mobile device closer to the WI-Fi router, and then check if
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